The lean manager is responsible for setting an example for everyone in the company by embracing and nurturing the process of continuous improvement, actively choosing to tackle problems as they arise.

During lean transformation processes, it is common for employees to struggle with accepting change because they are accustomed to working in the same way. This is where the lean manager plays a crucial role, as they must provide something for employees to believe in to engage them in the continuous improvement process. Companies such as MHT – Meccanica Hi Tech, Mitsubishi Electric Hydronics & IT Cooling Systems, and Serr.all. Industria Serramenti exemplify this approach.

The lean manager encourages a mindset of adaptability among employees, providing a framework to help the entire team achieve their desired outcomes. To be effective, the lean manager must possess technical expertise, demonstrate strong self-reflection, accept mistakes, and learn from them to reach the final goals. 

Often, the greatest challenges conceal the most rewarding satisfactions. Thanks to their ability to see the finish line beyond obstacles and bring the entire team along, Elisa Quattrin, Mattia Guida, and Massimiliano Sartor have become our exemplary lean managers.